Privacy Policy – Stay @ Walvis Bay

At Stay @ Walvis Bay, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or contact us directly.

1. Information We Collect

We may collect the following information:

  • Personal details: name, surname, email address, phone number, physical address

  • Booking details: dates of stay, number of guests, special requests

  • Payment details: credit/debit card information (processed securely via NightsBridge / PayBridge – we do not store your card details)

  • Website usage data: IP address, browser type, pages visited, and other analytics data through cookies

2. How We Use Your Information

Your information is used to:

  • Process and confirm your reservations

  • Communicate with you before, during, and after your stay

  • Respond to enquiries or special requests

  • Comply with legal obligations under Namibian law

  • Improve our website and services

3. Sharing Your Information

We will never sell or rent your personal information. We may share your information with:

  • NightsBridge: Our secure booking platform provider, for processing reservations

  • Payment processors: For secure payment handling

  • Legal authorities: Where required by law or court order

4. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

  • Our booking system uses SSL encryption to secure all transmitted data.

  • Credit card payments are processed via secure third‑party payment gateways.

5. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Understand website traffic and usage patterns

  • Improve user experience
    You can disable cookies in your browser settings, but some website features may not function properly.

6. Your Rights

Under applicable privacy laws, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal data

  • Withdraw consent for certain data processing activities

  • Request deletion of your personal information, where legally permitted

7. Retention of Data

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Third‑Party Links

Our website may include links to external sites, such as activity providers or social media pages. We are not responsible for the privacy practices of these third‑party sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “last updated” date shown at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📞
📧